Privacy Policy

Who we are

This Privacy Policy explains how Elite Fridge Care (“we”, “us”, “our”) collects, uses, stores and protects personal information when you visit elitefridgecare.com, contact us, or book a refrigerator repair, cleaning, gas or commercial service. We are a refrigeration service business based in Uttara, Dhaka, Bangladesh.

Elite Fridge Care
Arhams, Plot-79, Sector-7, Uttara, Dhaka, Bangladesh
Phone: +880 1557-256062
Email: service@elitefridgecare.com

Information we collect

Information you give us

• Contact details — your name, phone number, WhatsApp number and email address.
• Service address — house, road, sector or area, floor, landmark and access notes.
• Appliance details — brand, model, type of fridge, symptoms, error codes, and any photos or videos you send.
• Booking and payment records — dates, quotes, invoices, payment method (cash, bKash, Nagad or bank transfer) and transaction references. We do not store full card numbers or mobile-wallet PINs.
• Messages — what you write in forms, emails, WhatsApp chats and what you tell us on the phone.

Information collected automatically

• Technical data such as IP address, browser type, device type, pages visited and time spent, collected through server logs, security software and cookies (see our Cookie Policy).
• Form submissions may be checked by spam-protection tools to block automated abuse.

How we use your information

We will only send you promotional messages if you have agreed to receive them, and you can opt out at any time by replying “STOP” or contacting us.

Who we share it with

We do not sell or rent your personal information. We share it only where needed:

• Our technicians — the name, address, phone number and appliance details needed to carry out your visit.
• Payment providers — bKash, Nagad or your bank process payments under their own privacy terms.
• Service providers — website hosting, email, backup, security and messaging providers who process data on our behalf.
• Parts suppliers or manufacturers — only the model and serial details needed for a parts or warranty claim.
• Authorities — where required by the laws of Bangladesh or to protect our rights, customers or staff.

How long we keep it

We keep booking, quote and warranty records for as long as the warranty lasts and then for up to six years for accounting, tax and dispute purposes. Photos and videos you send for diagnosis are deleted within twelve months unless they are part of a warranty or dispute record. Website contact-form messages are kept for up to twenty-four months. Website security logs are kept for a short period, normally no more than ninety days.

How we protect it

We use HTTPS encryption on the website, security and firewall software, access controls on our systems, and regular backups stored securely. Technicians see only the details needed for their jobs. No method of storage or transmission is completely secure, but we take reasonable steps to protect your information and will act promptly if we become aware of a breach.

Your rights

Subject to the laws of Bangladesh, you can ask us to:

• tell you what personal information we hold about you and give you a copy;
• correct information that is inaccurate or incomplete;
• delete information we no longer need, unless we must keep it by law or for an open warranty or dispute;
• stop sending you promotional messages.

To make a request, contact us using the details below. We may need to verify your identity first and will respond within thirty days.

Children

Our services are intended for adults. We do not knowingly collect personal information from children under 18. If you believe a child has sent us information, please contact us and we will delete it.

Links to other websites

Our website may link to maps, WhatsApp, payment providers and other third-party sites. We are not responsible for their privacy practices, and we encourage you to read their policies.

Changes to this policy

We may update this policy from time to time. The “Effective” date at the top shows when it was last changed. Significant changes will be highlighted on the website.

Contact us

Elite Fridge Care
Arhams, Plot-79, Sector-7, Uttara, Dhaka, Bangladesh
Phone: +880 1557-256062
Email: service@elitefridgecare.com