Home / Privacy Policy
Legal · Elite Fridge Care
Effective 1 August 2026Last reviewed 1 August 2026Applies to elitefridgecare.com & all bookings
In short
We collect only what we need to book and carry out your fridge service, keep records, and run a secure website. We never sell your data. You can ask to see, correct or delete it at any time.
This Privacy Policy explains how Elite Fridge Care (“we”, “us”, “our”) collects, uses, stores and protects personal information when you visit elitefridgecare.com, contact us, or book a refrigerator repair, cleaning, gas or commercial service. We are a refrigeration service business based in Uttara, Dhaka, Bangladesh.
Elite Fridge Care
Arhams, Plot-79, Sector-7, Uttara, Dhaka, Bangladesh
Phone: +880 1557-256062
Email: service@elitefridgecare.com
| Purpose | Information used | Reason |
|---|---|---|
| Booking and carrying out a service visit | Contact, address, appliance details | To perform the service you asked for |
| Sending quotes, receipts and warranty records | Contact, booking and payment records | To perform the service and keep proper records |
| Handling warranty claims, complaints and refunds | Booking, payment and message history | To meet our obligations to you |
| Maintenance reminders for care-plan customers | Contact and plan details | Part of the plan you signed up for |
| Keeping the website secure and working | Technical data | Our legitimate interest in security |
| Improving our services | Aggregated, non-identifying usage data | Our legitimate interest |
| Legal, tax and accounting duties | Invoices and payment records | Required by law |
We will only send you promotional messages if you have agreed to receive them, and you can opt out at any time by replying “STOP” or contacting us.
We do not sell or rent your personal information. We share it only where needed:
We keep booking, quote and warranty records for as long as the warranty lasts and then for up to six years for accounting, tax and dispute purposes. Photos and videos you send for diagnosis are deleted within twelve months unless they are part of a warranty or dispute record. Website contact-form messages are kept for up to twenty-four months. Website security logs are kept for a short period, normally no more than ninety days.
We use HTTPS encryption on the website, security and firewall software, access controls on our systems, and regular backups stored securely. Technicians see only the details needed for their jobs. No method of storage or transmission is completely secure, but we take reasonable steps to protect your information and will act promptly if we become aware of a breach.
Subject to the laws of Bangladesh, you can ask us to:
To make a request, contact us using the details below. We may need to verify your identity first and will respond within thirty days.
Our services are intended for adults. We do not knowingly collect personal information from children under 18. If you believe a child has sent us information, please contact us and we will delete it.
Our website may link to maps, WhatsApp, payment providers and other third-party sites. We are not responsible for their privacy practices, and we encourage you to read their policies.
We may update this policy from time to time. The “Effective” date at the top shows when it was last changed. Significant changes will be highlighted on the website.
Elite Fridge Care
Arhams, Plot-79, Sector-7, Uttara, Dhaka, Bangladesh
Phone: +880 1557-256062
Email: service@elitefridgecare.com
Write to service@elitefridgecare.com, call +880 1557-256062, or visit us at Arhams, Plot-79, Sector-7, Uttara, Dhaka, Bangladesh. We usually reply within two working days.