Terms and Conditions

About these terms

These Terms and Conditions apply to your use of elitefridgecare.com and to every service booked with Elite Fridge Care, whether by phone, WhatsApp, email, the website or in person. By booking a service or using this website, you agree to these terms. If you do not agree, please do not use the website or book a service.

Our services

We provide diagnosis, repair, deep cleaning, sealed-system (gas and compressor) service and maintenance for household and commercial refrigerators and freezers in Dhaka, Bangladesh. Service areas, time slots and availability are confirmed at the time of booking and may change due to traffic, weather, public holidays or circumstances beyond our control.

Bookings and time slots

• A booking is confirmed when we give you a date and a time window by phone, SMS, WhatsApp or email.
• Arrival windows are estimates. We will call if a technician is running late.
• Please make sure an adult (18 or over) is present for the whole visit and that the technician has safe access to the fridge, a working power socket and adequate lighting.
• For commercial sites, the person present must be authorised to approve quotes on behalf of the business.

Diagnosis fee and quotes

• A visit and diagnosis fee applies to every call-out, as shown on our Pricing page or quoted when you book.
• After diagnosis, we give you a written quote for parts and labour. No part will be replaced without your approval.
• If you accept the quote, the diagnosis fee is included in the final price. If you decline, only the diagnosis fee is payable.
• Quotes are valid for seven days, subject to parts availability and price changes from suppliers.
• If we find an additional fault during the repair, we will stop and give you a revised quote before continuing.

Prices and payment

All prices are in Bangladeshi Taka (৳). Payment is due when the work is completed, unless you have a written account agreement with us. We accept cash, bKash, Nagad and bank transfer. Commercial care-plan customers are invoiced as set out in their plan. Late payment on business accounts may lead to suspension of service until the balance is cleared.

Parts

We use genuine parts where available in Bangladesh and good-quality tested equivalents where they are not; the quote will say which. Replaced parts become our property for recycling unless you ask to keep them at the time of the visit. Special-order parts may need an advance payment, which is non-refundable once the part has been ordered, except as set out in our Refund and Cancellation Policy.

Warranty

Repairs carry a 90-day warranty on labour and on parts we fit, covering the same fault. Compressors also carry the manufacturer’s warranty. The warranty does not cover: new, unrelated faults; damage from voltage fluctuations without suitable protection, power surges, lightning, flooding, fire, pests, misuse, moving the fridge or physical damage; work done by anyone else after our visit; or consumables such as bulbs. Deep cleaning is guaranteed for workmanship at the time of service. See our Refund and Cancellation Policy for how to make a claim.

Your responsibilities

• Give accurate information about the fridge, its history and any previous repairs.
• Remove food and valuables from the fridge where asked, and keep perishable food safe during the visit.
• Tell us about any hazards at the property, including pets, and keep children away from the work area.
• Use the fridge as the manufacturer intends after the repair, including a suitable voltage stabiliser where recommended.

Our liability

We carry out our work with reasonable care and skill. We are not responsible for food or stock that spoils because of the original fault, for delays caused by parts availability, or for pre-existing damage, corrosion or weaknesses in the appliance that come to light during the work. Our total liability for any claim relating to a service is limited to the amount you paid for that service, except where the law of Bangladesh does not allow such a limit, including for death or personal injury caused by our negligence. Nothing in these terms affects your rights under the Consumers’ Right Protection Act, 2009.

Uneconomical repairs and abandoned items

If a repair is not economical, we will tell you before starting. Parts or appliances left at our workshop and not collected within 60 days of our written notice may be disposed of or recycled to cover storage and parts costs.

Website use

The content of this website, including text, design and graphics, belongs to Elite Fridge Care or is used with permission. You may not copy or reuse it for commercial purposes without our written consent. You must not misuse the website, attempt to gain unauthorised access, or submit false bookings. Information on the website is general guidance; see our Disclaimer.

Changes, governing law and disputes

We may update these terms from time to time; the version in force when you book applies to that booking. These terms are governed by the laws of the People’s Republic of Bangladesh. We will always try to resolve complaints directly first — please contact us. Any dispute that cannot be settled will be subject to the jurisdiction of the courts of Dhaka.

Contact

Elite Fridge Care
Arhams, Plot-79, Sector-7, Uttara, Dhaka, Bangladesh
Phone: +880 1557-256062
Email: service@elitefridgecare.com